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Answers for insurance and finance firms
Straight answers on the Consumer Duty, the line between information and advice, and what a regulated firm should demand from an AI supplier.
What is Atlantas AI?
An AI agent platform for insurance firms. It answers from your own approved information, captures claims and enquiries, and passes anything that needs advice or a person to your team. It never gives regulated advice.
Read it →Your commercial book is going the other way
Complaints across financial services fell by nearly a third. Insurance barely moved, down 0.4%. And inside insurance, commercial is heading the wrong way.
Read it →Can an AI agent handle a claim notification?
Yes. It captures the claim and passes it on, inside your permissions. The safe model is simple: capture the claim, never advise on it.
Read it →What should an FCA-regulated broker expect from an AI agent supplier?
You stay accountable for whatever the agent says in your name. So buy it like a regulated firm: permissions, approved content, escalation, and a full record of every word.
Read it →What does the FCA Consumer Duty mean for answering your customers?
It does not set a deadline. It sets an outcome. And an under-resourced phone line is named, in the FCA's own guidance, as a way firms cause harm.
Read it →Can AI answer for an insurance broker without giving advice?
Yes, and the line is not a matter of opinion. The FCA draws it: information is facts and figures, advice is a recommendation. The agent stays firmly on one side of it.
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